SHIPPING & RETURNS

SHIPPING

FREE SHIPPING ON ALL ORDERS OVER $100 within Canada

FREE LOCAL PORCH DELIVERY for customers within 20km of the Rain Fitness Boutique storefront.

FREE PICKUP IN STORE

Canada USA
Canada Post Standard $15 (Free Over $100) $20 (Free Over $200)
Canada Post Express 

$25 (2 business days)

$40 (3-4 business days)

 

Please allow 1-2 business days for order processing. Orders are shipped out Monday through Friday.

Canadian customers must pay GST and PST based on ship to province/territory. Prices are listed in CAD, and all orders are processed in CAD at checkout.

For U.S. orders, duties, taxes and customs fees are the responsibility of the customer. Country of origin is listed under the description for each product, and products made in Canada, the USA, or Mexico will not incur duty charges.

Please note that shipping delivery times are estimates. Rain Fitness Inc. is not liable for lost, damaged, or delayed packages. Once the item has shipped, customers are responsible for tracking and notifying Canada Post or USPS of any delays.

We do not currently ship to PO Boxes.

DID YOU KNOW WE OFFER FREE PICK-UP IN STORE? If you live in the Windsor-Essex County area, select "Pick-up in Store" at checkout and we'll hold your merchandise here for you until you can get it! Click here to view our retail location. 

RETURNS

Returns received by mail are eligible for refund within 14 days of receiving goods.

Returns made in store are eligible for exchange or store credit only within 14 days of purchase.

ALL SALE AND DISCOUNTED ITEMS ARE FINAL SALE AND ARE NON-REFUNDABLE OR EXCHANGEABLE.

To return an item, please email us at orders@rainfitness.ca with your order number, item you wish to return, and reason. Please do not return items without written authorization. Original shipping charges are non-refundable including duties/taxes paid on international orders.

To be eligible for a return, your item must not be washed, worn, or damaged and must be in the same condition that you received it in. It must also be in the original packaging with all tags attached.

The following items are non-refundable and non-exchangeable: yoga mats, yoga towels, bolsters, socks, legwarmers, eye pillows, hats, jewelry, footwear, masks, and body products.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@rainfitness.ca.

Sale items and special orders are FINAL SALE and can not be refunded or exchanged.

Shipping
To return your product, mail your product to:
Rain Fitness Inc.
25 Amy Croft Dr. Unit 9A
Tecumseh, Ontario
N9K 1C7
Canada

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are non-refundable including duties/taxes paid on international orders.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.